How Veterans Shaped a Coronavirus Chatbot

<p><span style="font-weight: 400;">“What do you need help with today?” That’s how the Veterans Affairs Department’s first chatbot starts a conversation with a user. The department launched the bot to help vets navigate health care and benefits during a surge of coronavirus-related inquiries. CTO Charles Worthington and Presidential Innovation Fellow Dr. Kaeli Yuen discuss creating the bot with vet input and under an intense time crunch.</span></p>