How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

<p>In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success.</p> <p><strong>Time-Stamped Show Notes:</strong></p> <ul> <li>[00:27] Today’s Topic: <em>How Unhappy Customers Will Make You Grow - As Long As You Do This</em></li> <li>[00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.</li> <li>[01:31] So they called an all-hands meeting and found out why they lost the clients.</li> <li>[01:50] Eric then reached out to the clients to see what their experience had been.</li> <li>[02:02] If you talk to your customers, it will help you figure out what needs to be fixed.</li> <li>[02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients.</li> <li>[03:14] There is a process in place now at Eric’s company to help retain clients.</li> <li>[04:22] You need to do whatever it takes to improve.</li> <li>[04:36] Talking to unhappy customers helps you grow as a business.</li> <li>[05:18] If you please the majority of the customer base, they will remain loyal.</li> <li>[05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year.</li> <li>[06:24] That’s all for today!</li> <li>[06:26] Go to <a href= "http://www.singlegrain.com/giveaway">Singlegrain.com/Giveway</a> for a special giveaway!</li> </ul> <p><strong>Leave some feedback:</strong></p> <ul> <li><strong>What should we talk about next?</strong> Please let us know in the comments below.</li> <li><strong>Did you enjoy this episode?</strong> If so, please leave a short review.</li> </ul> <p><strong>Connect with us:</strong></p> <ul> <li><a href="http://neilpatel.com/">NeilPatel.com</a></li> <li><a href="https://www.quicksprout.com/">Quick Sprout</a></li> <li><a href="http://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="http://www.singlegrain.com/">Single Grain</a></li> <li><a href="https://twitter