How to Turn every Phone Call into an Appointment using 4 BEHAVIORS and 5 ELEMENTS

Learn the 4 behavioral characteristics and 5 conversational steps your Phone Team must use to create the type of relationships with patients that lead to sales for you and your business.   The show notes go even deeper and are located here: Read Full Transcript Awww….the sound of the phone ringing (sound of a phone ringing)....it’s music to all of our ears. That sweet sound of prospective patients calling...interested in our body contouring services.    But...when was the last time you called your office, not just to check-in, but to really see what your patients experience?   Have you done it ever?  Or have you ever employed the services of a secret phone shopper?   So is your office ready to capitalize on every opportunity, on every single phone call?   Maybe not...but we’re going to get you ready.   In this episode we’ll show you how to turn every call into an appointment with actionable steps you can put into practice There are two components to your Phone Team’s performance. How to ACT What to SAY How to ACT: 4 Behaviors Let’s start with the way your Phone Team should act during phone calls to meet the needs of your prospect patients.  Unlike a traditional medical practice or even an aesthetic office focused on skin and beauty, your prospective body contouring patient’s decision to pursue body contouring services is emotionally charged and is a two-fold decision: The decision to pursue body contouring services at all Once that’s decided, the decision regarding which Provider to choose.    So it’s imperative that your Phone Team demonstrates the following FOUR BEHAVIORS during all body contouring phone calls: Enthusiasm Empathy Concern for the Well-Being of the patient Quickly and Confidently answer questions Let’s discuss each of these in more detail. They must be Enthusiastic.   It must be genuine and in the right doses.  It must be mixed in with other emotions to be perceived to be sincere. They must express Empathy for the callers.  This is a key compon