How To Know If You Have Good Customer Service (Ep. 88)

<p>On this platform, we talk about the sexy stuff like sales and marketing but we also talk about the unsexy things that actually grow and build a business. One of those unsexy things on the surface is customer service/customer success. This is a vital part of your business and should be tracked as such. I'll give you 3 key metrics to track when it comes to customer service and why I've had tunnel vision for the past few months building out NLCA 2.0.</p> <p> </p> <p>Time Stamps:</p> <p> </p> <p>(1:07) Customer Service Exists</p> <p>(2:45) Decline Percentage</p> <p>(6:11) Refund Percentage</p> <p>(9:15) Cancellation Request Percentage</p> <p>(11:50) My Tunnel Vision</p> <p>-----------</p> <p><a href="https://www.instagram.com/the_fitceo/">Follow Me on Instagram - https://www.instagram.com/the_fitceo/</a></p> <p> -----------</p> <p><a href="https://www.thenextlevelcoachingacademy.com/">If you are feeling stuck and you're ready to take the next step, check out Next Level Coaching Academy - https://www.thenextlevelcoachingacademy.com</a></p>