How to Incorporate Customer Experience into B2B Pricing with DeAnn Hammer
How to Incorporate Customer Experience into B2B Pricing with DeAnn Hammer

How to Incorporate Customer Experience into B2B Pricing with DeAnn Hammer

Sylvester Tumelo Les

28 min
Investing & Markets
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<p><strong>DeAnn Hammer</strong> is the Global Pricing Operations Manager at <a href="https://www.3m.com/">3M</a>, an industrial machinery manufacturing company that innovates with purpose and uses science every day to create real impact in every life around the world. She was originally a Marketing Manager in 3M. DeAnn was the valedictorian of her high school senior graduating class</p> <p>In this episode, DeAnn shares how she does the work of simplifying prices in a way that your customer understands as she puts emphasis on having not to negotiate once it’s properly done.</p> <p> </p> <p><strong>Why you have to check out today’s podcast:</strong></p> <ul> <li>Find out why it’s a game-changer move for you to make buying a B2C experience for clients in a world of B2B;</li> <li>Discover how simplifying pricing removes the need for negotiating prices in the market; and</li> <li>Understand how price simplification unwinds the complexity in pricing</li> </ul> <p> </p> <p align="center"><strong>“If you make customers wait, you're going to lose the sale. Process and simplicity are going to allow you to grow your business even on really mature products.”</strong><strong> </strong></p> <p align="center"><em>– DeAnn Hammer</em></p> <p> </p> <p><strong>Topics Covered:</strong></p> <p>01:53 – How DeAnn got into pricing; DeAnn as a market development manager</p> <p>03:07 – Marketers overpricing and underpricing their products</p> <p>06:34 – The difference between the roles of a pricing manager and a pricing operations manager</p> <p>08:09 – Activating pricing and making it a B2C experience in a B2B world</p> <p>12:36 – Houses and cars as the only things consumers negotiate for</p> <p>15:15 – Unwinding the complexity in pricing through price simplification</p> <p>21:00 – Determining what’s wrong with Mark’s strategy</p> <p>23:34 – Having to make tradeoffs by trying to get rid of negotiated deals</p> <p>25:32 – DeAnn’s piece of pricing advice for today’s listeners</p> <p> </p> <p><strong>Key Takeaways:</strong></p> <p>“You do

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