How To Get Customers Back And Back Again

<p>In this episode of the Duct Tape Marketing Podcast, I interview Shep Hyken. Shep is a<span style="font-weight: 400;">is a</span> <span style="font-weight: 400;">customer service and experience expert</span> <span style="font-weight: 400;">and the Chief Amazement Officer of Shepard Presentations. He is a</span> <em><span style="font-weight: 400;">New York Times</span></em> <span style="font-weight: 400;">and</span> <em><span style= "font-weight: 400;">Wall Street Journal</span></em> <span style= "font-weight: 400;">best-selling author. He recently wrote a book called I’ll Be Back – How to Get Customers to Come Back Again & Again.</span></p>