How to Create a Memorable Customer Experience: A Conversation with CX Guru Dan Gingiss

How does a company create an experience so extraordinary that people want to talk about it? Join us as we sit down with author, speaker, and consultant Dan Gingiss to discuss the secret behind crafting remarkable customer interactions. In this episode, we talk about Dan’s new book, how McDonald's could do better, and what a taco truck can teach us about the customer experience. Additional Links & Resources: Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe (https://supplychainnow.com/subscribe) UPS Supply Chain Solutions Virtual Connect: https://hopin.com/events/supply-chain-virtual-connect-2?ref=b748cd994367#sponsors (https://hopin.com/events/supply-chain-virtual-connect-2?ref=b748cd994367#sponsors) Register for the 2021 Supply Chain Insights Global Summit: https://lnkd.in/dMYq3Rv (https://lnkd.in/dMYq3Rv) Register for the OMNIA Partners Connections Conference: https://bit.ly/3jHlwdv (https://bit.ly/3jHlwdv) WEBINAR- A Data-Driven Approach to Smarter Deals: https://bit.ly/2VYRQiD (https://bit.ly/2VYRQiD) WEBINAR- State of the Supply Chain Report – Priorities for Building Resiliency in Your Supply Network: https://bit.ly/2XIRZHf (https://bit.ly/2XIRZHf) 2021 Supply Chain and Procurement Awards: https://lnkd.in/gxp7bQy (https://lnkd.in/gxp7bQy) Download the 2021 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3f1LO6S (https://bit.ly/3f1LO6S) This episode was hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/create-memorable-customer-experience-714