How restaurants deliver exceptional customer experience

<p>On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests. </p><p>We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s <a href="https://sha.cornell.edu/">Nolan School</a> to understand the conceptual framework behind creating exceptional customer service. </p><p>We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, <a href="https://www.caravanrestaurants.co.uk/">Caravan</a>, and Cameron Maher, Group Front of House Manager, <a href="https://www.traderhouse.com.au/">Trader House Group</a>, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.</p><p>Credits music: 'Bad Girl' by <a href="https://www.misssatinbeige.com/">Satin Beige</a> in collaboration with <a href="https://www.coffeemusicproject.com/">The Coffee Music Project</a> and <a href="https://www.instagram.com/sebcollective/?hl=en">SEB Collective</a></p><p>Sign up for our newsletter to receive the latest coffee news at <a href="https://www.worldcoffeeportal.com/">worldcoffeeportal.com</a></p><p>Subscribe to 5THWAVE on Instagram <a href="https://www.instagram.com/5thwavecoffee/">@5thWaveCoffee</a> and tell us what topics you'd like to hear</p>