How organisations can deliver great CX in 2021 | Jo Boswell on Engati CX

<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Jo Boswell, Director of Sentio-B Ltd, talks about the customer experience landscape being changed since the pandemic and the trends predicted for 2021. She discusses whether technology can get in the way of delivering a quality customer experience. She advises to startups and SMEs, who don’t necessarily have access to the most sophisticated tools and technology, on how to get better at CX.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p>#EngatiCX #digital #CX #customers #SMEs #technology</p>