How Loyalty Drives Revenue

<p><strong>Insurance is all about relationships. From the sale of a policy, to the claims process, it is critical for insurers to deliver on what was sold to their insureds.</strong><br /> <br /> <strong>C</strong><strong>o-host Patti Harman interviews T</strong><strong>im Roberts, vice president of workers’ comp claims for Everest Insurance, and Grace Hanson, chief claims officer at Hiscox,</strong><strong> </strong><strong>on the importance of nurturing relationships with policyholders and the impact those efforts have on building customer loyalty.</strong><strong> </strong></p>