How John Collins of LivePerson operates as a data-driven CFO

<p>John Collins is the CFO at LivePerson and the very definition of a modern CFO in every way. His career journey spans a job at the New York stock exchange, grad school at MIT, inventing a fully automated trading platform that he wrote from scratch, managing the portfolio for a 10 billion AUM fund, co-founding his own company, and joining LivePerson. As CFO at LivePerson, John is passionate about the role of data in the CFO world, the possibilities of “conversational commerce,” and the vision of combining algorithms and social justice. </p><p><strong>Show Links</strong></p><ul> <li><a href="https://www.liveperson.com/company/">Check out LivePerson </a></li> <li> <a href="https://www.linkedin.com/company/liveperson/">Follow LivePerson on LinkedIn</a> </li> <li><a href="https://www.linkedin.com/in/john-collins-866a2b6b/">Connect with John on LinkedIn </a></li> <li><a href="https://www.linkedin.com/in/andrew-seski-819b2581/">Connect with Andrew on LinkedIn</a></li> </ul><p>‍</p><p><strong>Key Takeaways<br></strong><br></p><p><strong>John’s journey to LivePerson</strong></p><p>After getting introduced to LivePerson’s CEO Rob by chance, the compelling encounter led John to join the LivePerson team. </p><em>“After I met Rob, he gave me his vision for LivePerson and how the company’s innovations are changing the way that we communicate and do business. And the value proposition really resonated with me on a deep personal and professional level. I mean, who hasn't experienced frustration waiting on hold or dialing 1-800 numbers to get some intent, some need resolved with the brand? So being able to send a message and then go about your day and feel confident that your need would be taken care of without putting you on the brand or the agent’s schedule is super compelling. And then leveling that up into what we call conversational AI and specifically conversational commerce was a really compelling vision that I was pretty sold on from the beginning.”</em><p><br></p><p><strong>Navigating data constraints </strong