How Automation Improves Customer Communication & Supply Chain Performance

<p>Ongoing supply chain disruptions have not only made product shortages and delivery delays the norm, but they have also exposed the internal weaknesses in many companies’ supply chains — especially as it pertains to poor customer communication and transparency.</p><p>Diana Eagen is the Director of Sales and Order-to-Cash at Esker. She joined hosts Scott Luton and Greg White for a livestream to describe how customer service automation can be utilized by B2B companies to deliver an Amazon-like experience — transforming both supply chain management and giving customers what they want in 2023 and beyond.</p><p>In this conversation, Diana, Scott, and Greg discuss:</p><p>• Why visibility, communication, and self-service options are so critically important to the customer experience</p><p>• Practical examples that illustrate how automation can improve customer communication and supply chain performance at the same time</p><p>• Where AI-powered tools are being incorporated to automate visibility and manage changes</p><p>Additional Links &amp; Resources:</p><p>Learn more about Supply Chain Now: <a href="https://supplychainnow.com" rel="noopener noreferrer" target="_blank">https://supplychainnow.com</a></p><p>Check out our new Supply Chain Now Media Kit: <a href="https://bit.ly/3emdLcK" rel="noopener noreferrer" target="_blank">https://bit.ly/3emdLcK</a></p><p>Subscribe to Supply Chain Now and all other Supply Chain Now programs:<a href="https://supplychainnow.com/subscribe" rel="noopener noreferrer" target="_blank"> https://supplychainnow.com/subscribe</a></p><p>Join the NOW Community: <a href="http://bit.ly/41kpUSO" rel="noopener noreferrer" target="_blank">http://bit.ly/41kpUSO</a></p><p>Leveraging Logistics and Supply Chain for Ukraine: <a href="https://vectorgl.com/stand-with-ukraine/" rel="noopener noreferrer" target="_blank">https://vectorgl.com/stand-with-ukraine/</a></p><p>2022 Q4 U.S. Bank Freight Payment Index: <a href="https://freight.usbank.com" rel="noopener noreferrer" target="_blank">https://freight.usban