How Are You Unintentionally Hurting Your Customers?

<p>#AmyBrown, founder and CEO of #AuthentiCx is a pioneer in the field of bidirectional conversational AI to improve:</p> <ul><li>#CustomerExperience #CX</li> <li>#Sales</li> <li>#Marketing</li> <li>#MarketingStrategy</li> </ul> <p>She help US Healthcare companies to understand what their customers truly want and need. She explains why #customersalisfactionsurveys and #netpromoterscores #NPS are fundamentally flawed and inaccurate. She identifies where to look for clues as to why otherwise loyal customers are prevented from buying from their providers, how call centres contain a rich, mostly untapped diamond mine of information and why executives are volitionally deaf if they aren't utilising this unfiltered, unbiased resource of rich customer insights.</p> <p>A fascinating exploration into the power of AI if used well and the value of all the #smalldata that you already own</p> <p>Amy can be contacted on <a href='https://www.linkedin.com/in/amy-brown-84821210'>linkedin.com/in/amy-brown-84821210</a></p> Website: <a href='https://beauthenticx.com/'>https://beauthenticx.com/</a>   -- <p>Book a 1 to 1 call with me on Zoom at <a href='https://calendly.com/marcuscauchi/linkedin-discovery-call'>https://calendly.com/marcuscauchi/linkedin-discovery-call</a></p> <p> </p> <p class="p1">Subscribe to my newsletter, #TheGrumbler here: <a href='http://eepurl.com/gu2Yd1'>http://eepurl.com/gu2Yd1</a></p> <p class="p4"> </p> <p class="p1">#TheInquisitorPodcast</p> <p class="p5">Podbean: <a href='https://marcuscauchi.podbean.com/'>marcuscauchi.podbean.com</a></p> <p class="p5">Spotify:  <a href='https://open.spotify.com/show/7C3pmVfHbwu84oZCqUQq81'>https://open.spotify.com/show/7C3pmVfHbwu84oZCqUQq81</a></p> <p class="p5">Apple: <a href='https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086'>https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086</a></p> <p class="p4"> </p> <p class="p1">The #ScaleupsAndHypergrowthPodcast</p> <p class="p5">Podbean: <a href='https://scaleu