Horst Schulze, Founding member of The Ritz-Carlton Hotel Company [Excellence]

<p><strong><br>Horst Schulze is a founding member of The Ritz-Carlton Hotel Company and has established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award – twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment. He recently also completed his first book titled “Excellence Wins."<br></strong><br></p><p><br></p><p>What is one thing people might not know about you? <br>It says in the book that by age 11 you wanted to be in the hotel business. Where did that hotel spark come from? <br>The Maitre d' Changed my Life in Two Sentences - Create Excellence in what you're doing. <br>Excellence is never an accident. It's a result of high intent.<br>We are ladies and gentlemen serving ladies and gentlemen. <strong>Serving is our profession</strong><br>Enjoyed his vision for the future in business<br>Promise me you will never go to work<br>How Horst Failed the Maitre d', and how it changed his life<br>The origin story of the Ritz Carlton<br>How changing his mindset helped his career growth. Go to work for excellence. You define yourself.<br>You only change your behaviors when there is a <strong>significant emotional event</strong>. <br>Maitre d' is his role model<br>Ritz Carlton Laminated Cards helped them become the finest in the world: Vision, Mission, Credo, and 20 gold standards<br><strong>He fired his best friend to keep his standard. Keeping him would have compromised our objective</strong><br>I am a very important person (and so are you). <strong>Don't hire people. Select them! We gave them belonging</strong><br>Give Employees a Sense of Belonging (Day 1) - 3 Million Workers Surveyed<br>Who do you want to be in 6 months' time? <strong>We want to be the best!</strong><br>Employees spend most of their time interacting with guests in the cafe. Show your gu