Heirs General, Life Assurance launch multiple digital channels

<p>According to the CMO, the digital channel will enable customers to get instant, personalised insurance services 24 hours a day, virtually.</p>, <span>Heirs General, Life Assurance launches multiple digital channels</span>, <h2>Heirs General Insurance (HGI) and Heirs Life Assurance (HLA) have launched multiple digital channels that make insurance transactions easier and simplify access to insurance for all Nigerians.</h2>, <p>Ifesinachi Okpagu, Chief Marketing Officer, Heirs Insurance Group, said this in a statement made available to newsmen in Lagos. Okpagu said that the mobile and digital channels include a chatbot named, ‘ Prince’, which instantly resolves customers’ inquiries.</p>, <p>She stated that there is a USSD channel *1100# for Heirs Life, a mobile app called Simple Life by Heirs Life Assurance and Simple Protect by Heirs General Insurance, available on the web.</p>, <p>The insurer’s Chief Marketer noted that living up to the group’s ‘Simple Life’ promise, the products demonstrate the companies’ pledge of a superior value to customers, and quick and accessible services, while driving financial inclusion for everyone.</p>, <p>“These channels directly tackles the challenge of low insurance penetration across Nigeria, opening the industry to new customers, who require protection for their assets and financial security for their loved ones.</p>, <p>“Using mobile and web apps called; Simple Life and Simple Protect respectively, customers can open new policies.</p>, <p>“They can also manage existing policies, file claims, and get instant support, right from their phones at any time of the day, without visiting an office or speaking to an agent,” she said.</p>, <p>According to her, with the Prince chatbot, customers get instant, personalised insurance services 24 hours a day, virtually. Okpagu said, Prince enables seamless and effortless service for existing and potential customers of Heirs General and Heirs Life in today’s fast-paced world.</p>, <p>She said that the USSD code : *1100# will allow Heirs Life