Have Courtesy & Customer Service Gone Out the Window? With Ingrid Gittens

<p><b>Have Courtesy &amp; Customer Service Gone Out the Window? With Ingrid Gittens</b></p> <p>Call Center Manager Ingrid Gittens has her British sense of good manners and propriety ruffled by the onslaught of rudeness on the part of staff and customers who interact on a phone call meant to deliver excellent customer service. Instead of addressing a complaint to satisfy or even delight customers, new issues seem to arise all too often as the people involved escalate rather than solve the problem. Ingrid has some simple, yet powerful approaches to have a win, win, win experience for customers, staff and call center management.</p>