GoPuff and the Cost of Instant Delivery

Nora and Scott take a closer look at how instant delivery services like GoPuff operate with reporter Tom Dotan, who covers Uber, DoorDash, Instacart, and the gig economy for Business Insider. Tom has been reporting on GoPuff for several months, and one of his recent investigations uncovers the company’s food waste: How Gopuff's operational chaos left pallets of food to spoil outside warehouses around the country. Full transcripts for all Business Casual episodes available at https://businesscasual.fm