Gain Commitment From Your Team: Lead From the Front [AW 182]

<div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> Tom Palermo discusses the importance of continuous training for technicians, the increasing average age of vehicles, and his strategies for fostering a positive company culture and building strong customer relationships. He also discusses the challenges and opportunities presented by electric vehicles and the importance of hands-on training. <p style="line-height: 16.5pt">Tom Palermo, <a href="https://www.preferred-auto.net/" target="_blank" rel="noopener">Preferred Automotive Specialists</a> in Philadelphia, PA. Tom's previous episodes <strong><a href="https://remarkableresults.biz/?s=%22palermo%22" target="_blank" rel="noopener">HERE</a></strong></p> </div> </div> </div> <div class="text-lg pt-4 text-left prose-lg"> <p style="line-height: 16.5pt">Show Notes:</p> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <ul> <li><a href="https://youtube.com/live/xH4PxhEhBaQ" target="_blank" rel="noopener"><strong>Watch Full Video</strong></a></li> <li>The current state of business at Palermo's (00:03:26) Tom Palermo discusses how busy his shop is and becoming the go-to shop for diagnostics.</li> <li>The increase in the average age of vehicles (00:04:07) Tom Palermo mentions that the average age of vehicles is still increasing due to inflationary times, as people are choosing to hold onto their cars longer to avoid car payments and increased insurance costs.</li> <li>Getting commitment from the team (00:05:08) Tom Palermo shares his strategy of leading from the front and actively participating in his own business to motivate his employees and create a family-like culture in the shop.</li> <li>Training and expanding services (00:06:28) Discussion on the benefits of cross-training technicians and expanding services to become a one-stop shop for customers.</li> <li>Creating a culture of learning and teamwork (00:08:03) Exploration of the importance of building a t