Future of Work: Transforming Customer Service with Human-Centered AI and Navigating a Rapidly Growing Distributed Team, with Deon Nicholas of Forethought

<p>Justin Gordon (<a href="https://twitter.com/justingordon212">@justingordon212</a>) talks with Deon Nicholas (<a href="https://twitter.com/dojiboy9">@dojiboy9</a>), CEO and Co-Founder of <a href="https://forethought.ai/">Forethought</a>, the 2018 TechCrunch Disrupt winner that is transforming the customer experience by infusing human-centered AI at each stage of the customer support journey. With Forethought, organizations can resolve common cases instantly, predict and prioritize tickets, and assist agents with relevant knowledge—all from one AI platform. Founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017, Forethought’s mission is to unlock human potential through the power of AI. </p><p>Website: <a href="https://forethought.ai/">Forethought</a></p><p>LinkedIn: <a href="https://www.linkedin.com/in/deon-nicholas">linkedin.com/in/deon-nicholas</a></p><p>Twitter: <a href="https://twitter.com/dojiboy9">@dojiboy9</a></p><p>Instagram: <a href="https://www.instagram.com/dojiboy9/">@dojiboy9</a></p><p>Email: Deon@forethought.ai</p><p>Show Notes:</p><ul> <li>How <a href="https://forethought.ai/">Forethought</a> is transforming the customer support experience</li> <li>Going from 20 to 140+ employees in 18 months</li> <li>Navigating extremely rapid growth while simultaneously empowering employees to do their best work</li> <li>How the pandemic-induced global shift to digital work affected Forethought</li> <li>How they manage their distributed team via 4 hubs</li> <li>How Forethought is impacting their stakeholders’ daily lives with their human-centered AI platform</li> <li>What has made Forethought stand out in the industry</li> <li>The secret sauce of “true AI”</li> <li>Defining their ideal customer profile</li> <li>How Deon views the future of human-centered AI</li> <li>What has helped Deon navigate the challenges of being a founder and running a rapidly growing tech startup</li> </ul><p><br></p><p>More about the show:</p><p>The Vitalize Podcast, a show by <a href="https://vitalize.vc/">Vitali