From Bottom to the Top: Enterprise Support Organization

<p>Dr. Ivan Zak and Ryan Leech discuss the importance of a reliable support process in a veterinary group. In this episode, our hosts talk about the three main support components: help desk, knowledge base, and learning management systems.</p><p>We cover the importance of having a knowledge-accumulation process that should start from the very beginning of the organization, and the opportunity for the veterinary consolidator to streamline the process of hiring/firing, budgeting, and more.</p><p><br></p><p>Topics discussed:</p><ul> <li>The definition of enterprise support organization;</li> <li>Three main support components;</li> <li>The importance of having established support at the inception;</li> <li>Parallels between software support and support in a veterinary group;</li> <li>The benefits of having enterprise support with a specialized team outsourced;</li> <li>How the symbiosis of ticketing system, knowledge base, and learning management system could be transformed into a valuable metric for the board;</li> <li>How the enterprise support organization removes bottlenecks in the consolidation value stream;</li> </ul>