FAIS puts back R39 Million in consumers' pockets.

GUEST - Advocate John Simpson - Fais Ombud <br /> <br /> Compensation of R39.13 million was paid to consumers due to complaints settled by the Office of the Ombud for Financial Services Providers (Fais) in its 2022/23 financial year. <br /> <br /> A settlement was reached in 29% of the complaints referred to the office, according to the annual report released on Friday. <br /> <br /> The office received 10 970 new complaints during the year, but only 59% or 6 483 of all complaints received fell within the mandate of the office. <br /> <br /> Of these 6 483 complaints, almost 76% or 4 796 of all justiciable complaints received were resolved, while 2 783 were dismissed. <a href="http://www.kayafm.co.za/">Kaya FM </a>