Exec Communication: Best Friend, Worst Enemy? | Tinder on Customers

<p>The Big Themes:</p><ul><li><strong>Keep it simple:</strong> Your projects are complex but you must be able to distill your progress into an executive summary that can be absorbed in a minute or less.</li><li><strong>Deliver the bad news as early as possible:</strong> Problems tend to snowball in these projects, so get them out in the open before they derail the project.</li><li><strong>Give ‘em the good news:</strong> Celebrate milestone successes and team members who made a difference. Showcase early impacts and user feedback.</li><li><strong>Do a post-mortem upon completion:</strong> Knowing that these projects never end, measure the final impacts versus the expectations of value going in.</li></ul><p> </p><p>The Big Quotes:</p><p>Mark Twain: “I was going to write you a short letter, but I didn't have time. So I wrote you a long one.”</p><p> </p><p>This episode is brought to you by BMC Software.</p><p> </p>