Episode 87: Can AI Understand Customers Better? Software That Hears Our Emotions

<p>This week on Commerce Code we speak with Rana Gujral, Chief Executive Officer of Behavioral Signals, about people, their feelings, and the importance of managing people <em>as people</em>. Behavioral Signals is an AI firm using voice recognition to analyze the mood and emotional state of people as they enter a call center or support system.</p>