Episode 71: Keeping Your Customers Forever with Matt Champagne

<p><i><strong>In Episode 71 of the Wealth On Any Income Podcast, Rennie is joined by Dr. Matt Champagne. For 28 years, Dr. Champagne has been a researcher, university professor, and serial entrepreneur. His passion is to help you to keep your customers forever!</strong></i></p><p>Matt was named “Technology Visionary” by SURVEY Magazine for his pioneering work merging psychology and technology to create never-before-seen customer feedback solutions. When not teaching, Matt can be found in the Caribbean SCUBA diving or on-stage playing keyboard in his rock band.</p><p><strong>In this episode Rennie and Matt cover:</strong></p><ul><li>In Matt’s various roles he found he was always doing this one thing.</li><li>Why paying attention to your existing customers is important.</li><li>Customer Surveys and how they are used poorly.</li><li>Matt’s favorite charities including Meals by Grace <a href="https://mealsbygrace.org/" target="_blank">https://mealsbygrace.org/</a></li><li>The “dark psychology” tactics used to sell.</li><li>Matt’s biggest mistake and what he learned from it.</li><li>How he helped a cruise line retain customers during the pandemic using good psychology vs tactics.</li><li>How to get Matt’s 9 principles to put into place to help you get more response from your audience to keep them focused on you.</li><li>Why building trust is so important.</li></ul><p><strong>To get Matt’s download – The 9 Principles of Customer Feedback visit </strong><a href="http://matthewchampagne.com/wealth/" target="_blank"><strong>http://matthewchampagne.com/wealth/</strong></a></p><p><strong>More About Matt</strong></p><p>For two decades, Dr. Matthew Champagne has influenced survey and feedback practices in learning organizations worldwide as a researcher, university professor, author, serial entrepreneur and in-demand speaker. He has authored more than 75 articles, books and how-to guides with practical solutions for creating high-quality feedback tools and processes that have now been implemented at more than 600 organization