Episode 21: Take Matters Into Your Own Hands - inciting cultural revolution when it’s needed

<p><a href="https://en.wikipedia.org/wiki/Jerome">Saint Jerome</a> is quoted as saying, “Good better best, never let it rest until the good is better and the better is best” [this quote feels like it needs a bouncing ball to make it into a sing-a-long - Enrollify swag to the team who sends a video of you singing this lyric]! </p><p>But really…as higher ed marketers and enrollment management professionals, how does this translate? Mickey and Jamie, as higher education vendors, are in the business of fixing or helping clients come up with solutions to issues that they’re facing - trying to create the BEST possible scenario. AND these two guys have been around long enough to see examples of when change is hard or IMPOSSIBLE because the investment (or perceived value of) the customer experience is not worth the cost of change - and this doesn’t always have to do with a higher ed CRM. In short, service processes and culture are very hard to change!  </p><p>So with all that is on your list this summer…</p><ul><li>What items are you thinking about that need to be fixed?</li><li>With what systems are you hoping to “make the good better or the better best?”</li><li>What low hanging fruit is in your focus of control and ready for harvest?</li></ul><p>Whether you find yourself in a system that needs bigger aspirations on the techside or if your team needs a higher level CRM to make an impact - take a beat to listen. Hopefully you’ll leave with some insights and the ability to look from a different perspective for the solutions you need.</p><p>This episode is brought to you by <a href="https://www.wearegoodkind.com/industries/education?utm_source=enrollify&utm_medium=enrollify_partner_page&utm_campaign=enrollify_partner_page_learnmore&utm_id=enrollify_referrals_partnerpage" target="_blank">Goodkind</a> — an easy-to-use video engagement platform designed to make each of your prospects feel special, cared for and seen. Increase applications, increase yield, and decrease melt with the power of Goodkind.</p><p>CRMprov is a part