Episode 16: Using AI to create an exceptional customer experience

<p>Featuring Ella Dillon, Chief Customer Officer of Conversica</p><p>She possesses deep expertise in Customer Experience design for fast-growing pre-IPO SaaS companies rooted in loyalty-driven retention and expansion. Before joining Conversica, Ella ran Global Customer Support and Global Customer Success at Outreach.io, supporting their growth through $150M in revenue. </p><p>Episode quote:</p><p>“People are starting to think about an integrated revenue journey, not siloed. The old marketing was top of funnel get new, get hot leads.” </p><p>Visit the complete episode page to learn more. Or <a href="https://grin.co/podcasts/">subscribe to the GRIN Gets Real podcast</a> where you listen to podcasts.</p>