Episode 150: Should AI Be Used to Interpret Human Emotions?

<p>This week on Commerce Code we speak with Rana Gujral, Chief Executive Officer of Behavioral Signals. Behavioral Signals is a company that facilitates A.I. mediated conversations to bridge the communication gap between humans and machines by introducing emotional intelligence. Topics of conversation include:</p><p> </p><ul><li><p>How machines are able to understand human emotions – and change their behavior to match. </p></li><li><p>How A.I. mediated conversations can impact outcomes of call-center conversations.</p></li><li><p>Why companies are choosing to incorporate these sorts of interactions into their software solutions.</p></li></ul>