Episode #101: Mary Zargarian

<p><span style="font-weight: 400;">Once upon a time Mary Zargarian had a great life in corporate America.  Now she directs all of her leadership skills and hard work into building her agency.</span></p> <p><span style="font-weight: 400;">Zargarian Consulting helps its client roster of service-based, largely women-owned businesses and nonprofits optimize their workflows and free up time for their core priorities. On this podcast she gets specific about why she hires the smartest people she can, how to have tough conversations with clients, and how you can accidentally encourage bad behavior from clients.</span></p> <p><span style="font-weight: 400;">Timestamps:</span></p> <p><span style="font-weight: 400;">00:58- The change from solo operator to agency owner.</span></p> <p><span style="font-weight: 400;">06:55- What offers Mary focuses on and why.</span></p> <p><span style="font-weight: 400;">08:20- When clients say, “</span><em><span style="font-weight: 400;">We don’t have systems</span></em><span style="font-weight: 400;">.”</span></p> <p><span style="font-weight: 400;">12:00- How Mary structures her agency</span></p> <p><span style="font-weight: 400;">17:45- Why you should hire strong people that are smarter than you.</span></p> <p><span style="font-weight: 400;">23:59- How agency owners get in trouble with the mis-match between client fees and sub costs</span></p> <p><span style="font-weight: 400;">28:45- When you sometimes enable poor behavior from your clients</span></p> <p><span style="font-weight: 400;">32:34- Having tough conversations with clients</span></p> <p><span style="font-weight: 400;">42:10- Finding new team members</span></p> <p> </p> <p><span style="font-weight: 400;"><a href= "http://www.zargarian.org">Visit Zargarian Consulting</a></span></p> <p><span style="font-weight: 400;"><a href= "http://www/reynoldsobm.com/gyat">Reynolds OBM's Homepage</a></span></p> <p><a href="https://www.facebook.com/reynoldsobm/">Join the Facebook Group</a></p>