Episode 051: Bringing Expert Knowledge to Workplace Learning with Michele Medved

<p><span style="font-weight: 400;">“I believe SMEs are the key to upskilling and rescaling in your organization. And I believe that if their knowledge is not leveraged, then you are missing an incredibly important opportunity to gather tacit knowledge,” explains Michele Medved, senior instructional designer and corporate learning professional with over 20 years of experience. Michele is the author of</span> <em><span style= "font-weight: 400;">The Guide to Working with Subject Matter Experts</span></em> <span style="font-weight: 400;">and she has worked across various industries helping to extract and utilize the knowledge of SMEs to create learning deliverables. She joins Mike Horne in conversation to talk about the importance of gathering the tacit knowledge that all subject matter experts have and how to use that knowledge to give novice employees the information they need to become proficient at their jobs. </span></p> <p> </p> <p><span style="font-weight: 400;">When their knowledge and experience is put to good use, subject matter experts can be the key to rescaling and upskilling an organization. Since most of the knowledge of an SME is under the surface and not necessarily documented, it is crucial to know how to ask the right questions to extract that knowledge. Michele uses the acronym FRED which means focused, relevant, engaging, and deep so that she can get the most content rich information out of SMEs when she is speaking with them. Then, she uses that tacit knowledge to create learning tools like simulations, presentations, guidebooks, infographics, and more in order to make that knowledge easily accessible within the organization. When SMEs are properly utilized, their knowledge is able to stay within an organization and help novice employees grow into professionals. </span></p> <p> </p> <p><span style="font-weight: 400;">Tune into this week’s episode of the Authentic Change Podcast to learn more about how to fully tap into the expertise and knowledge of subject matter experts within an organization