EP103 – Sorting Out Your Stack with NinjaOne & Ian Luckett

<div style="font-weight: 400;"> <div style="font-weight: 400;"> <p><span data-contrast="none">First things first, Stephen shares all about himself and why he was put in front of the IT Experts Podcast limelight on behalf of NinjaOne. Stephen shares that he is from the MSP world himself with 14 years running an MSP in the Northeast of England. He briefly shares his journey in the MSP space.</span><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="none">Stephen then talks about the transition from Ninja RMM to NinjaOne and how the whole thing came about. Steven highlights that rebranding happens especially when building and organisation and starting to change in direction.</span><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="none">Then Stephen talks about the difference between Ninja RMM and NinjaOne. He says that in terms of the tool itself, they have built on a number of features where ultimately, they were just listening to the customers and what they want in the product. He also talks about the other solution stacks that they have got built into their system now.</span><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="none">We then continued to talk about the main challenge,</span> <strong><span data-contrast="none">why MSPs have so many systems</span></strong> <span data-contrast="none">and I ask Stephen his understanding of why this happens. For Stephen, the biggest reason that he always sees is the typical belief, “The customer is always right.” We then talk about an MSP’s relationship with vendors and how does having multiple vendors affects their ability to scale.</span><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="