EP058 – How to Optimise Your Microsoft 365 Revenue with Phil Hames & Ian Luckett

<div style="font-weight: 400;"> <p><span data-contrast="auto">To start, I share a brief summary of how Phil and I connected and then Phil went on to introduce himself, what he does and who he helps.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Phil shares that they specialise in looking at customers’ usage of Microsoft 365, having noticed that there is a lot of underutilisation of the app and people are leaving value on the table. Phil says they think there is a great opportunity for partners particularly in the IT & MSP space.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Phil’s company has conducted a lot of research, over 10,000 users in detail and have found that in general, only 11% of users are using all of their Microsoft 365 apps. In conclusion, they aren’t getting the value of their Microsoft 365 subscriptions.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">He also stated that when people leave and organisation, there’s no recycling of subscriptions, and that’s not just a waste of money but also a security issue.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Phil and I then continued on to talk about the jaw-dropping things that they find when they start working with a new client from the IT & MSP space. Phil responds with the two aspects to look at with Microsoft 365 optimisation, which is procurement and optimisation of usage. He then explains both aspects and what to do.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Phil creates an analogy that Microsoft 365 is just like a chocolate box, where you have got a lot of choco