EP035- Getting Productive and Profitable with Your PSA with Chris Timm and Ian Luckett

<div style="font-weight: 400;"> <p><span data-contrast="auto">Chris shared with us that there is no perfect PSA tool, BUT there is a perfect PSA tool for your business.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto"> </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">We talked about the importance of knowing what you'll be using your PSA tool is for, and that you use it right within your IT & MSP business. </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto"> </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Chris reminds that your PSA tool should be used with your overall contract management, it is not simply a service desk (many business owners use it as such).</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto"> </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Chris also talked about the parts of their PSA tools that IT & MSP businesses miss out on and normally not use.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto"> </span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">We covered the difference between a CRM and a PSA tool, as well as the pros and cons of each one.</span><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div style="fon