Ep 202 Interview Sessions with Antonia J.A. Hock | You Can't Script Service

<p>Join our mail list here for exclusive content <a href="https://ryanhartley.us19.list-manage.com/subscribe?u=3cc0124ac4ef75ad729bdb5b3&amp;id=bd065a3c5a">here</a>.</p> <p>Sign up for our Coaching here; <a href="https://abty.co.uk/coaching">https://abty.co.uk/coaching</a></p> <p>On episode 202 I am joined by Antonia Hock. Antonia is the CEO of Antonia J.A. Hock &amp; Associates, a global consulting firm dedicated to advancing the goals of their clients. They operate with a belief in excellence without compromise, and have a deep passion to help organisations strengthen their consumer behaviour and business performance.</p> <p>Antonia is a world-renowned expert in customer and employee experience, leadership, and building experience-based brands.</p> <p>Her career is rooted in delivering customer-centric service models for companies of all sizes, implementing game-changing employee culture, and innovating customer experiences, all with an emphasis on tangible results and lasting impact. She uses her high-energy, bold, and unapologetic style to help companies succeed through creating a relentless mindset of excellence and innovation. In both business and as an accomplished athlete and freestyle climber, Antonia champions sustainable processes and results, always emphasising an actionable and goal-oriented approach.</p> <p>Before launching the firm, Antonia spent six years as the Global Head of The Ritz-Carlton Leadership Center. For the two decades prior to The Ritz-Carlton, Antonia held executive positions for demanding tech giants including Microsoft, HP and Siemens. Her multi-industry background in technology, hospitality and consulting has shaped her unique perspective and philosophy around creating exceptional customer experiences and building world-class employee culture.</p> <p><br></p> <p>In this episode you will hear:</p> <p>03:00 experience collection</p> <p>04:00 tale to two experiences</p> <p>07:00 personal and anticipatory</p> <p>09:00 scaling service leaders</p> <p>13:30 top down bottom up</p> <p>16: