Ep 156: Focus on Over-Delivery

<p>“It costs five times more to get a new client than to keep one you already have.” Today, Rick Elmore, Founder and CEO of Simply Noted, elaborates on his commitment to customer retention and to his company’s practice of over-delivery with our Market Dominance Guys’ host, Chris Beall. Rick believes that building relationships with clients is vital to any company’s success, so he begins by onboarding each new customer himself, answering all the frequently asked questions, and personally checking back to make sure the customer’s initial experience with Simply Noted’s products and services is a happy one. “When you’re truly on your client’s side, they’ll hear it in your voice,” Rick explains. Listen to this podcast, and you too will hear the commitment to customer retention in Rick’s voice in today’s Market Dominance Guys’ episode, “Focus on Over-Delivery.”</p> <p> </p> <p>About Our Guest</p> <p>Rick Elmore is founder and CEO of Simply Noted in Tempe, Arizona, a company that utilizes software and robotic technology to create personalized handwritten notes for its 300,000 monthly users.</p> <p>----more----</p> <p>Full episode transcript below:</p> <p>Announcer (00:06):</p> <p>Welcome to another session with the Market Dominance Guys. A program exploring all the high-stakes speed bumps and off ramps of driving to the top of your market, with our host Chris Beall from ConnectAndSell and Corey Frank from Branch 49.</p> <p>(00:23):</p> <p>It costs five times more to get a new client than to keep one you already have. Today, Rick Elmore, Founder and CEO of Simply Noted elaborates on his commitment to customer retention and to his company's practice of over-delivery with our Market Dominance Guys' host, Chris Beall. Rick believes that building relationships with clients is vital to any company's success, so he begins by onboarding each new customer himself, answering all the frequently asked questions and personally checking back to make sure the customer's initial experience with Simply Noted's products and services is a