(Ep. 145) Hesha Abrams: Holding the calm to resolve conflict

<p><strong>IN EPISODE 145:</strong></p> <p>It&#39;s one thing to resolve conflicts with people who are reasonable. But what can we do with those who aren&#39;t? The best way to gain power over a conflict is to give power away -- and in episode 145, Hesha Abrams shows us how to &quot;hold the calm.&quot; You&#39;ll learn:</p> <ul> <li>Why it&#39;s more effective to name emotions than to blame actions</li> </ul> <ul> <li>How the brain receives and responds to information willingly</li> </ul> <ul> <li>Why you should use plural pronouns to activate reciprocity</li> </ul> <ul> <li>Ways to create space for listening </li> </ul> <ul> <li>Why it&#39;s better to focus on what others think and not what they say</li> </ul> <p>We gain what we give…and after listening to Hesha, you&#39;ll gain the tools you need to &quot;hold the calm&quot; and get the outcomes you want!</p> <p><strong>ABOUT HESHA ABRAMS:</strong></p> <p>Hesha Abrams is a master attorney mediator who has solved over ten thousand disputes over a 30-year career resolving some of the toughest commercial and business disputes involving patents, personal injury and even the secret recipe for Pepsi. She&#39;s written and spoken widely to audiences around the globe who are seeking a better understanding of conflict and pragmatic ways to resolve it, and she&#39;s the author of a great book, <a href="https://www.amazon.com/Holding-Calm-Resolving-Conflict-Defusing/dp/1523001933" target="_blank" rel="noopener noreferer"><em>Holding the Calm: The Secret to Resolving Conflict and Defusing Tension</em></a><em>.</em></p>