Ep 116: Customer-Centric Agile: Making CX/UX Lean and Agile

<p>Part 2... Episode 115 was part 1... https://youtu.be/u6pGxpU133w  These are my new slides on understanding Agile and Lean, how we can use those principles, how we can speak the business' language, and get that seat at the table. Pop the popcorn!</p> <p>Watch on YouTube: https://youtu.be/ZVddRkPt4ak</p> <p>Chapters: 0:00 Introduction 01:54 Understanding Lean and Agile (slides on Lean) 13:13 Agile, In General 27:10 "Big Design Up Front" 38:23 SAFe Agile Is Quite Possibly The Worst 45:22 Making CX and UX More "Agile" and "Lean" 1:12:48 Additional Advice 1:25:53 Warning: You're Gonna Need Resilience 1:34:54 Transforming Companies Toward Customer-Centricity 1:35:08 Speaking The Business' Language 1:47:39 Time Estimation 1:55:37 CX and Customer-Centricity 02:09:26 Where Do We Start? 2:18:06 Maturity Is Customer-Centricity</p>