Ep 093: Solo Inti Martinez-Alemán’s Award-Winning Approach to Client Service

<p><span style="font-weight: 400;">A solo serving the Hispanic community in St. Paul, Minn., Inti Martinez-Alemán knew from the day he opened his</span> <a href= "https://www.ceibaforte.com/"><span style="font-weight: 400;">Ceiba Forte Law Firm</span></a> <span style="font-weight: 400;">that he wanted to take a creative approach to client service. </span></p> <p><span style="font-weight: 400;">It starts from the moment clients first arrive for a consultation, when he offers a drink menu and then asks them to pick a story card that best depicts how they are feeling. It continues through his use of visuals to explain the legal process, his use of virtual reality to familiarize clients with the courtroom, and his flexible approach to setting fees. </span></p> <p><span style="font-weight: 400;">These and other innovations earned Martinez-Alemán and his firm the</span> <a href= "https://www.clio.com/the-reismans/"><span style= "font-weight: 400;">2020 Reisman Award</span></a> <span style= "font-weight: 400;">for Excellence in Client Service, presented during the recent Clio Cloud Conference. </span></p> <p><span style="font-weight: 400;">In this episode of LawNext, Martinez-Alemán shares his approach to customer service as well as his journey from an</span> <em><span style= "font-weight: 400;">abogado</span></em> <span style= "font-weight: 400;">in Honduras to solo in St. Paul. </span></p> <p><strong>Support for this show:</strong></p> <p><span style="font-weight: 400;">A huge thanks to our sponsor, ASG LegalTech, the company bringing innovation to the legal space with modern and affordable software solutions. ASG LegalTech’s suite of technology includes the practice management platforms PracticePanther, Bill4Time, and MerusCase, and e-payments platform, Headnote. We appreciate their support. </span></p> <p><span style="font-weight: 400;">A reminder that we are now on Patreon. Subscribe to</span> <a href= "https://www.patreon.com/LawNext"><span style= "font-weight: 400;">our page</span></a> <span style= "font-weight: