Ep 025: Using AI to Enhance Virtual Receptionists, with Smith.ai

<p><span style="font-weight: 400;">What do you get if you combine a virtual receptionist service with artificial intelligence? Spoiler alert: The answer is not robots answering the phone. Rather, the folks at</span> <a href="https://smith.ai/"><span style= "font-weight: 400;">Smith.ai</span></a> <span style= "font-weight: 400;">say the combination results in a superior receptionist service for both live calls and website chat. By incorporating AI, they say, their service continually gets smarter as it comes to know your practice and your clients.</span></p> <p><span style="font-weight: 400;">On this episode of LawNext, we speak with Smith.ai’s Justin Maxwell, cofounder and chief design officer, and</span> <a href= "https://www.linkedin.com/in/madelainemartin/"><span style= "font-weight: 400;">Maddy Martin</span></a><span style= "font-weight: 400;">, head of growth and education. Among the topics discuss are the features that distinguish Smith.ai from its competitors, the types of law practices that are a good fit for a service such as this, and key questions a lawyer should ask when selecting a virtual receptionist service.</span></p> <ul> <li style="font-weight: 400;"><span style= "font-weight: 400;">Justin Maxwell, cofounder and chief design officer. Before founding Smith.ai, Maxwell was a design lead in Google’s Android group. He has designed products and led teams for Google, Apple, Mint (Intuit), Sony, and a number of startups.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maddy Martin, head of growth and education. Martin has held roles in marketing, content management and audience development at a number of Silicon Valley technology companies. Most recently, she was general manager, content and community, and director of marketing at YourMechanic.com.  </span></li> </ul> <p><strong><em>Special discount code:</em></strong> <span style= "font-weight: 400;">During the episode, Martin announced a special discount code that entitles you to $50 off your first month of live receptionis