Employee Communication and Personality Styles with Melissa Benway

<p><span style="font-weight: 400;">Today’s guest is Melissa Benway, a CVPM at a three doctor practice in Michigan. She was invited to the show today to talk about something incredibly important and impactful: communication. This means communication between employees and with clients. Oftentimes we have miscommunication or poor communication skills in our team. What can we do as managers to make sure that communication is effective?</span></p> <p> </p> <p><span style="font-weight: 400;">Personality styles go hand-in-hand with communication and Melissa Benway has a lot of great tips to make sure that we are 1) hiring the right fit personalities for a strong but diverse team and 2) communicating with each employee effectively.</span></p> <p> </p> <p><span style="font-weight: 400;">Melissa is the perfect person to chat about this with as she is passionate about management and learning as much as she can at all times. Listen on to our conversation about communication and personality styles and see if there are any tips and tricks you can bring back to strengthen your team.</span></p> <p><br /> <br /></p> <h3><span style="font-weight: 400;">Show Notes:</span></h3> <p><span style="font-weight: 400;">[1:42] - We all have so many different types of employees and Melissa believes that is what makes things fun.</span></p> <p><span style="font-weight: 400;">[2:23] - Ineffective communication is what causes 90% of the problems in the workplace.</span></p> <p><span style="font-weight: 400;">[3:13] - Communication is a trainable skill.</span></p> <p><span style="font-weight: 400;">[3:53] - Melissa uses different breeds of dogs as examples of client personalities to make it easier for employees to understand and work with.</span></p> <p><span style="font-weight: 400;">[6:15] - From a management aspect, Melissa loves the strength binders as quizzes for her to review to make sure she understands each employee.</span></p> <p><span style="font-weight: 400;">[7:21] - It is important to review personalities and team member strengths p