Emergency Case Overload with Brandon Zweerman

<p><span style="font-weight: 400;">Things are very overwhelming right now, and emergencies seem to be coming in constantly. When emergency facilities are full, what is the solution? Today’s guest is Brandon Zweerman from Ottawa Animal Emergency and Specialty Hospital, and he has worked in several different roles in his career. He is a strong believer that happier employers can build a better practice.</span></p> <p> </p> <p><span style="font-weight: 400;">Today, Brandon and I discuss emergencies and how this surge in caseloads across North America is creating the need to make new decisions. Brandon offers excellent advice on cooperative communication, scripts for effectively saying no to clients, and managing the team in a way that makes them feel supported. </span></p> <p> </p> <h3><span style="font-weight: 400;">Show Notes:</span></h3> <p><span style="font-weight: 400;">[2:17] - Many practices are having to stop emergency services because of the overwhelming case load.</span></p> <p><span style="font-weight: 400;">[3:46] - Brandon explains how he met with other emergency facilities to come up with a plan to work together.</span></p> <p><span style="font-weight: 400;">[6:17] - Cooperative communication is key but in this industry, we are notorious for working alone.</span></p> <p><span style="font-weight: 400;">[7:12] - Brandon reflects on the surge of emergency caseloads and how he was driven to make new decisions.</span></p> <p><span style="font-weight: 400;">[8:49] - How do you tell clients that you aren’t able to see a patient? Brandon gives an example of a script he has been using in his practice.</span></p> <p><span style="font-weight: 400;">[11:01] - Employees need to know that they are supported.</span></p> <p><span style="font-weight: 400;">[12:28] - Even general hospitals for people are at capacity and Brandon used that information to explain the problem for the clinic as well.</span></p> <p><span style="font-weight: 400;">[14:38] - Brandon triages out anything that is not immediately life-threatening.