Elevating Professionalism Through Language and Terminology [THA 345]

<div dir="auto"> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> Our panel discusses the topic of language and terminology changes in the automotive aftermarket service industry. It's important to use clear and professional language with employees and customers, as well as the significance of honesty and trust in communication. They also touch on the distinction between "technician" and "mechanic" and the need for ongoing training and teamwork. We hope that our discussion will inspire you to reflect on your own communication practices and make necessary improvements. <p style="line-height: 16.5pt">Chris Cloutier is co-owner of <a href="https://www.goldenruleautocare.com/" target="_blank" rel="noopener">Golden Rule Auto Care</a> in Dallas Texas and CEO of <a href="https://autoflow.com/" target="_blank" rel="noopener">Autoflow</a>. Chris’s previous episodes <a href="https://remarkableresults.biz/?s=%22chris+cloutier%22" target="_blank" rel="noopener">HERE</a></p> Shawn Gilfillan, <a href="https://www.automotivemagic.com/" target="_blank" rel="noopener">Automotive Magic</a><strong>, </strong>Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes <a href="https://remarkableresults.biz/?s=%22shawn+gilfillan%22" target="_blank" rel="noopener">HERE</a> Jon Kloosterman, Director of Operations, <a href="https://www.westsideservice.net/" target="_blank" rel="noopener">WestSide Service,</a> Zeeland, MI. Jon’s previous episodes <a href="https://remarkableresults.biz/?s=%22kloosterman%22" target="_blank" rel="noopener">HERE</a> <p style="line-height: 16.5pt">Show Notes:</p> </div> </div> </div> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <ul> <li><strong><a href="https://www.youtube.com/watch?v=hRv5fa79ZOQ" target="_blank" rel="noopener">Watch Full Video</a></strong></li> <li><a href="https://remarkableresults.biz/remarkable-results-radio-podcast/e571/" target="_blank" rel="noopener">Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]</a></li> <li>