Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service]

<p><strong><br>Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service]</strong></p><p>He talks about:</p><p>·       Why and How to establish operational excellence standards</p><p>·       How a brand like Michael Kors create customer loyalty</p><p>·       How to improve your First Call Resolution</p><p> </p><p>The book that has influenced Ebrahim the most in the past year:</p><p>✔️ Pushing Boulders: Oppressed to Inspired by Athol Williams: <a href="https://amzn.to/3dah9Ur">https://amzn.to/3dah9Ur</a></p><p>Ebrahim's note to all the customer service and CX professionals:<br>"Thank you for all that you've done in elevating the service experience. Unfortunately, our jobs are never, so we must keep pushing the boulder and continuously trying to improve the customer service experience."</p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p>LinkedIn: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/vgKmxS0525Mhm1ZMz?r=https:**Awww.linkedin.com*company*press-1-for-nick*__;Ly8vLy8!!HXCxUKc!gcKCD6H1uh_6RuSh2ZpmJ7lSsAAFovCLNRauL7AQw-ECJt2FL9J7LUMTVKs04tY%24">https://www.linkedin.com/company/press-1-for-nick/</a></p><p>Website: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/9JpMlcLOKO6F3o1Ew?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!gcKCD6H1uh_6RuSh2ZpmJ7lSsAAFovCLNRauL7AQw-ECJt2FL9J7LUMTiI9qRJo%24">https://press1fornick.com/podcast/</a>  </p><p>Connect with Nick: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/LxXaATpGvGxCA4OJP?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!gcKCD6H1uh_6RuSh2ZpmJ7lSsAAFovCLNRauL7AQw-ECJt2FL9J7LUMT8tZgtw0%24">https://www.linkedin.com/in/nickglimsdahl/</a>  </p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/XrW54S1pWplTZ3Y4o?r=https:**Apress1fornick.com*books*__;Ly8vLw!!HXCxUKc!gcKCD6H1uh_6RuSh2ZpmJ7lSsAAFovCLNRauL7AQw-ECJt2FL9J7LUMT3bonvBc%24">https://press1fornick.