E80: Tony Caldwell On Future Proofing Your Agency

In this episode, James talks with Tony Caldwell, CEO of One Agents Alliance. To learn more about One Agents Alliance, visit https://www.oneagentsalliance.net/ Visit our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: https://www.agencyfreedom.com Connect with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: https://www.facebook.com/groups/agencyfreedom Email us at podcast@agencyfreedom.com with ideas, questions, complaints, or your favorite grilling recipe. Episode Highlights: Tony shares how he started his own business when he was ten and went into the insurance business after completing his political career. (2:45) Tony explains that future successful independent agents will have a much deeper and richer understanding of their clients and customers. (9:13) Tony mentions that independent agencies should stop thinking of themselves as a service organization and start thinking of themselves as sales organization that takes care of the service needs of their clients and customers. (14:25) Tony explains that agents must recognize and understand that they cannot serve everyone and cannot compete with algorithms to stay ahead of the competition. (19:45) Tony mentions that Covid enabled people to be more comfortable in having face-to-face conversations using technology and that things will get easier in the future as technology advances. (25:49) Tony discusses how having a telepresence robot aided him and allowed him to work from anywhere in the world while remaining in the office remotely. (31:29) Tony believes that those who experiment, fail, learn from their mistakes, and never give up are the ones that will be successful in the future. (41:27) Tony believes that one of the keys to success is to envision your future, make a decision, set a goal, and believe that the universe will align to provide you with what you seek. (46:20) Tony advises business people to stay focused on assisting clients and customers to do better i