E188: Disruptive Retail - How Virtual Clienteling & ’Live Commerce’ Bring the In-Store Experience Home - Patrick Jacobs, Immerss - THE ECOMMERCE EDGE Podcast - 26 January 2023

<p>We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.</p> <ul><li><a href='https://www.linkedin.com/in/patrickjacobs/'>Patrick</a> is the Co-Founder of <a href='https://www.immerss.live/'>Immerss</a> - <a href='https://www.immerss.live/'>https://www.immerss.live/</a></li> <li>Immerss is a SaaS based Clienteling/Customer Service & Live Shopping Platform for eCommerce</li> <li>Immerss brings together mobile video based store concierge services, combined with Live Stream shopping into one, easy to use platform</li> <li>Immerss Clienteling enables retail associates to give customers the support they need to make purchases via live video on demand services</li> <li>Immerss Live Streaming allows merchants to entertain and interact with customers to boost sales while viewers can add-to-cart and complete the purchase without ever leaving the show</li> <li>In this episode, Jason and Patrick discuss the new 'Phygital' customer expectation and how these experiences blur the lines between online and offline retailing for a more seamless omni-channel experience</li> </ul>