Dr Ashley Fico on high stakes conversations in healthcare (#27)

<p>1:50 - drawn to interpersonal communication because it was so broad.</p><p>3:01 - communication applied to organ donation conversations.</p><p>4:55 - communication needs to be audience-centred.</p><p>6:22 - your audience can have very diverse beliefs and opinions.</p><p>7:47 - you are not your audience.</p><p>11:24 - how shows like Greys Anatomy shapes perception about organ donation.</p><p>15:27 - reading your audience without making assumptions.</p><p>20:39 - best way to approach sensitive conversation.</p><p>22:03 - perception checking. Did they understand what you said?</p><p>23:50 - sharing embarrassing stories to make you more approachable.</p><p>26:08 - more ways to do perception checking.</p><p>28:26 - different ways to get our point across.</p><p>30:28 - value judgements vs observation.</p><p>32:52 - importance of emotional intelligence in these conversations.</p><p>34:49 - how stories impact organ donations.</p><p>37:54 - health communication during COVID.</p><p>40:05 - humility vs confidence in communication.</p><p>42:48 - What is InnoQuest?</p><p>43:50 - Sunday Funday experiences.</p><p>49:33 - InnoQuest's impact on how cities are perceived.</p><p>51:32 - getting below the surface of the place you are visiting.</p><p>53:02 - importance of trying new things.</p><p>56:04 - getting in touch with Ashley.</p><p>You can find more detailed show notes with links to references at: <a href="https://candourpodcast.com/dr-ashley-fico/" target="_blank">https://candourpodcast.com/dr-ashley-fico/</a></p>