Done playing Microsoft's corporate game

<h3>Subscribe on <a href="https://podcasts.apple.com/at/podcast/software-engineering-unlocked/id1477527378?l=en" target="_blank">iTunes</a>, <a href="https://open.spotify.com/show/2wz1OneBIDXpbBYeuyIsJL?si=2I0R0HuaTLK6RT0f7lDIFg" target="_blank">Spotify</a>, <a href="https://www.google.com/podcasts?feed=aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS9LMV9tdjBDSg%3D%3D" target="_blank">Google</a>, <a href="https://www.deezer.com/show/465682" target="_blank">Deezer</a>, or via <a href="https://www.software-engineering-unlocked.com/subscribe/" target="_blank">RSS</a>.</h3><p><strong>Links:</strong></p><ul><li><a href="https://noopkat.com/projects/" target="_blank">Suz's website</a></li><li><a href="https://www.twitch.tv/noopkat" target="_blank">Suz on Twitch</a></li><li><a href="https://twitter.com/noopkat" target="_blank">Suz on Twitter</a></li></ul><p><strong>Show notes:</strong></p><p>We start the episode by deep diving into <strong>Suz's current role at Stripe</strong> (0:35). She explains that she is a developer advocate, working with a lot of different folks at Stripe. She is responsible to make sure the Stripe terminal product is a great experience for the customers. Therefore, she currently works on reducing the time it takes a new customer to use the terminal for the first time as much as possible.</p><p>I ask her <strong>how she connects with the customers</strong>, and she explains that at Stripe, UX teams reach out to customers for different reasons (2:25). For example, the team might reach out when they see the customer is using the software in an interesting way. Then, UX researchers try to understand more about the customer, by booking sessions with them. Other employees at Stripe can participate during such sessions and learn more about the usage of the product and the customers.</p><p>This sounds fascinating to me (3:46). Especially the part where Suz explains that customers are quite interested in participating during these sessions. We both think it has to do, that the customer clearly values the product a