Disrupting the patient experience

<p>COVID-19 significantly altered patient experiences. <a href='https://www.northwell.edu/about/leadership/sven-gierlinger'>Sven Gierlinger</a>, Northwell's senior vice president and chief experience officer, suggests how it can be used to advance care. </p> <p><a href='https://www.youtube.com/watch?v=OZFKWwzo7-o&list=PLOylAPfMBafmhQIwY75QbOzNcQEpz5tEr&index=4'>Watch this episode</a> of 20-Minute Health Talk on YouTube</p>