Debating Important Service Metrics With A Consultant

<p>Our industry is choc-full of terms and measurables that will make your head spin if you haven’t been properly taught them. Efficiency, proficiency, effective labor rate, net profit, gross profit just to name a few, but what do they really mean, and which ones matter the most?</p> <p>Many service managers in our industry are promoted to that position because they were either the best advisor or best technician in their dealership - a career path that has existed since the dawn of the Automotive Industry.</p> <p>Without proper management training, the business side of a dealership can seem like a puzzle with no clear solution. For this reason, many service managers don’t know which measurables they should put their attention towards, and which carry the biggest impacts on their performance.</p> <p>Join us as Chris and Christian debate the most important service measurables with consultant Chris Ford, a fan of the show who had called in and left a very peculiar brain teaser. Mr. Ford goes into detail about the story of where that brain-teasing equation came from and how he, like most service managers, was left to figure out the job all by himself when thrown into a management position, all while Chris explains why net fixed absorption and customer retention are the two most important measurables.</p> <p> </p> <p>Got a question? Call us at 1-833-3-ASK-SDR</p> <p>Join our Facebook Groups:</p> <p>For Fixed Ops -- <a href= "https://www.facebook.com/groups/thefixedops/">https://www.facebook.com/groups/thefixedops/</a></p> <p>For Independent Shop Owners -- <a href= "https://www.facebook.com/groups/shopownersyndicate">https://www.facebook.com/groups/shopownersyndicate</a></p> <p>Check out our Best-Sellers:</p> <p>Your 90-Day roadmap to your best Fixed-Ops month ever starts here: <a href= "https://chriscollinsinc.com/product/irreplaceable-service-manager/"> https://chriscollinsinc.com/product/irreplaceable-service-manager/</a></p> <p>Millionaire Service Advisor also includes our 11-step Circle of Trust System: <a href= "