Dealing With Upset Parents - How Leaders Deal With It
Rama Rubat
Description
<p>Thair is an actual complaint form for parents. That national has a 100% guaranty on. More info later, let's jump into this. We are talking about disagreements and not actual safety or YPT issues.</p> <p>Parents get mad or upset for many reasons. </p> <ul> <li>Personality or cultural differences </li> <li>A preserved unfairness </li> <li>Confronted with something that they don’t want </li> <li>It’s just your turn…</li> </ul> <p><strong>Self-resolving conflict</strong> – this is a solution that is handled by the upset person over time. </p> <p><strong>Cooperative Resolutions</strong> – First off, everyone in scouting and families of the scouts is bound by the scout oath and law. These are the ground rules which we live by. This is a foundation of trust and familiarity.</p> <ul> <li>The most important skill as a leader is “Active Listening”. (Courteous) </li> <li>A conscious effort to listen must be made to learn all the facts of an issue. </li> <li>Filter out fealing statements or derogatory assumptions as these are the emotions and not the issue. </li> <li>Don’t shut down or walk away. (Not Friendly, & Kind) </li> <li>Determine if they want a response from you. They will ask when they're ready, but they may not be ready to hear what you say. </li> <li>Restating the issue may be needed to start a solution with understanding. </li> <li>The most important question is “What do you want?” • The answer to this question is the solution to the conflict.</li> </ul> <p>The Wood Badge “Managing Conflict” training is a good resource for leaders to handle conflicts. You should go to Wood Badge!</p> <p><em><strong> - - - - - - - - - - GO TO WOOD BADGE ! - - - - - - - - - - </strong></em></p> <p>The complaint form with the 100% wa
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ronaldRivers
Episodes
Dealing With Upset Parents - How Leaders Deal With It
Rama Rubat