DC157 Critique: 401K Website Usability Failure

<p>Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric.</p> <p>Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.</p>